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Customer Service

Buying our furniture

Customer information

You can buy our furniture and accessories collection in our Brand Stores, Inspiration Stores and Studios.

Delivery & assembly

For quick and easy delivery and assembly, our professional service team can assist. They are knowledgeable about our products and will ensure expert assembly, packaging removal and careful placement of the furniture in your home. Please ask in store for more details.

Delivery time

We have a wide range of products available in our main selection, which can be delivered in 3-4 weeks. Much of our selection is also customized and delivery time for custom-made special orders is 8-10 weeks for board furniture and 10-12 weeks for upholstery. Delivery time may vary based on the store's location in North America. As most of our collection is customized for you, we do not have a wide range in stock.

Return and exchange policy

If you are dissatisfied with your purchase, you are naturally entitled to return it within five days (furniture) or seven days (accessories), as long as it is unused and undamaged, part of our main selection, and is still in its original packaging. A restocking fee applies to all furniture orders; please consult your local store for details. Should you wish to have the items picked up a delivery charge will also apply. Please note, however, that items bought on sale cannot be returned. See in store for full details of our terms and conditions.

Our range

You are always welcome to view all the products in our range in our stores. However, our stores vary in size and you may not find our entire product range on display at your local BoConcept. Our full range is available to order — please ask our design consultants, who will be happy to help and advise you. All products are subject to availability.


Due to national trends, our accessories range is constantly updated. Some of the accessories used for the room sets in our catalog are personal items and therefore not available in our stores.


All prices are recommended retail prices in USD ($), excluding any applicable Sales Tax. Delivery, assembly and any mounting is also excluded.


We accept Visa, MasterCard, Discover, American Express, cash or check. 
Financing is available in participating stores.

Discounts and campaigns

Any current offers promoted on this website are not valid towards previous purchases and cannot be combined with any other special offers/promotions/discounts.

Gift cards

BoConcept gift cards are available in participating stores.


All lamps and light fittings conform to US/European guidelines for domestic use. Some of our lamps are not available in all countries. Please check in store.