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Delivery & Shipping

*These rates ONLY apply to purchases made online on and not for any in-store or other regional BoConcept website purchases*

What are your delivery fees?

Our delivery rates for all our products (excluding rugs)are as follows:

Order Value

Standard Delivery

White Glove Delivery

$0 to $100



$100.01 to $1,500


Add $189 to your Standard Delivery charge

$1,500.01 to $3,000


Add $189 to your Standard Delivery charge

$3,000.01 to $5,000


Add $189 to your Standard Delivery charge

$5,000.01 to $7,500


Add $189 to your Standard Delivery charge

$7,500.01 and up


Add $189 to your Standard Delivery charge

All our rugs have a standard shipping charge of $100.

We do not ship to cities which have a local BoConcept store.

Do you ship to AK, HI and the Virgin Islands?

Yes we do! Please contact us at +1.415.371.0100 or email us at for assistance with delivery to Hawaii, Alaska or the Virgin Islands. 

How long before I receive my delivery?

You will receive your delivery of quick ship items within 10-12 weeks depending on where you're located. Our Rugs get delivered within 2-3 weeks.

Will my furniture be assembled on arrival?

Our flat rate shipping currently does not include assembly. UPS will deliver small item boxes to your door and palletized shipments will be delivered curbside or into your garage.  
White glove delivery and assembly is available for an additional fee in most States.  Please contact us at +1.415.371.0100 or to get a formal quote for our White Glove service.

Is assembly of my product going to be difficult?

All of our products will come with detailed assembly instructions. The level of difficulty depends on your experience and patience. Our smaller items like dining chairs and occasional tables are very easy to assemble. On the other hand, our functional dining and coffee tables require a little more time and patience. 

What happens if my product arrives damaged?

If an item arrives damaged, please contact Customer Service within 48 hours of your delivery to report the damage so that we can work on a professional repair, a parts replacement or exchange of the item. Customer service can be reached at +1.650.871.5151 or at

What is your cancellation/return policy?

You have up to 24 hours to change your mind free of charge. Please contact us immediately at to request a cancellation. Please indicate your order number in the header of your email so we can easily locate the order to be canceled. 
If you are unsatisfied with you purchase after receipt, you may return your items so long as they are in the original packaging. Please contact Customer Service at +1.650.871.5151 or at to arrange for a return label and/or pick up of your items. Return shipping fees will be charged at standard national shipping rates or at the price of pick-up(Only in the Bay Area and weight of the product).
You will receive a full refund for the returned item(s) once it is received by our warehouse and inspected.  Any damage to the item(s) will result in an adjustment to your refund.

Returns after 10 days of receiving purchase only qualify for store credit. Products must be returned in their original packaging. Any open-stock items will be charged a restocking fee. Shipping fees are non-refundable