Delivery & Shipping

What are your delivery fees?

Our delivery rates are as follows:

Order Value

Standard Delivery

White Glove Delivery

$0 to $100

$49

N/A

$100.01 to $1,500

$89

Add $189 to your Standard Delivery charge

$1,500.01 to $3,000

$179

Add $189 to your Standard Delivery charge

$3,000.01 to $5,000

$279

Add $189 to your Standard Delivery charge

$5,000.01 to $7,500

$379

Add $189 to your Standard Delivery charge

$7,500.01 and up

$479

Add $189 to your Standard Delivery charge

Do you ship to AK, HI and the Virgin Islands?

Yes we do! Please contact us at +1.415.371.0100 for assistance with delivery to Hawaii, Alaska or the Virgin Islands. 

How long before I receive my delivery?

You will receive your delivery of quick ship items within 3-4 weeks depending on where you're located.

Will my furniture be assembled on arrival?

Our flat rate shipping currently does not include assembly. UPS will deliver small item boxes to your door and palletized shipments will be delivered curbside or into your garage.  
White glove delivery and assembly is available for an additional fee in most States.  Please contact us at +1.415.371.0100 or help@boconcept-ca.com to get a formal quote for our White Glove service.

Is assembly of my product going to be difficult?

All of our products will come with detailed assembly instructions. The level of difficulty depends on your experience and patience.  Our smaller items like dining chairs and occasional tables are very easy to assemble. In the other hand, our functional dining and coffee tables require a little more time and patience. 

What happens if my product arrives damaged?

If an item arrives damaged, please contact Customer Service within 48 hours of your delivery to report the damage so that we can work on a professional repair, a parts replacement or exchange of the item. Customer service can be reached at +1.650.871.5151 or at help@boconcept-ca.com.

What is your cancellation/return policy?

You have up to 24 hours to change your mind free of charge. Please contact us immediately at help@boconcept-ca.com to request a cancellation. Please indicate your order number in the header of your email so we can easily locate the order to be canceled. 
If you are unsatisfied with you purchase after receipt, you may return your items so long as they are in the original packaging. Please contact Customer Service at +1.650.871.5151 or at customerservice@boconcept-ca.com to arrange for a return label and/or pick up of your items. Return shipping fees will be charged at standard national shipping rates. 
You will receive a full refund for the returned item(s) once it is received by our warehouse and inspected.  Any damage to the item(s) will result in an adjustment to your refund.